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Benefits of Having a Private Branch Exchange System at the Office


Benefits of Having a Private Branch Exchange System at the Office

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A Private Branch Exchange (PBX) is a private network of phone systems. This facilitates communication within an organization and with the outside world. This technology integrates Voice over IP (VoIP), Integrated Services Digital Networks (ISDN), and analog technology. This technology was once limited to large corporations with a specialized IT department, hundreds of workers, and the funds to invest in pricey proprietary phone systems. Nowadays, the pbx system is adopted by all types of organizations to streamline communication within the network.


A PBX phone system removes the need for a receptionist to answer calls. It features “auto attendant” instructions directing the callers to dial a particular number for a particular service.

Centralized Control

A PBX phone system has a receptionist feature that uses a single number to answer all incoming calls at the multiple phones within the firm. Therefore, listing a single number in directories or adverts is sufficient. Using a single number is possible without a PBX. However, it will only allow one call at a time. Incoming calls do not interfere with outgoing calls on a PBX phone system. Even if other callers are connected, the staff can dial out and make calls.

Flexible Call Routing

PBX phone systems are feature-packed. PBX system has a straightforward call forwarding feature to never miss out on any important calls. This feature further amplified forwarding the calls to other numbers or voicemails. This call-forwarding feature helps set a series of backup routing without a desk person.

Variable Access

PBX system comes with dedicated software to set up each line in the company. Its control panels allow easy access management to different extensions. One can limit incoming calls and outgoing calls on both internal and external levels. It also allows access restriction to international dialing on specific extension numbers.

Internet Integration

Modern PBX systems now operate with the Internet. The VoIP system allows easy channeling of calls. The calls go through to the desk phones at the offices with an Internet-connected system, but they don’t come in or go through phone networks. Since technically nobody at the firm will be making phone calls, the company won’t have to pay any phone bills. The Internet router transmits calls to each VoIP phone in the facility in the same way that it manages multiple Internet connections from the company’s PCs.

Maintenance-Free Service

There is no need to buy extra equipment because cloud-based systems don’t need to be installed on the premises. That means there’s no need to worry about devices malfunctioning or being difficult to set up. By removing the requirement for an actual PBX box in the workplace, the company cut the cost of contacting technicians or maintenance engineers.


Since the benefits of PBX phone services are so obvious, the company won’t even need to consider getting a standard direct phone line or an internal pbx system. Hosted PBX services provide benefits that cannot be received through any other telecommunications network setup. Without having to purchase any specialized hardware or set up any new software, anyone can receive a phone system that is low-maintenance, affordable, and packed with features. With the help of that brand-new office phone system, company staff will always be reachable to customers, even while they are not at their desks.