As a landlord or real estate investor, you know that having the right tools to manage your business is the key to success.
Property management software is one of those tools. But with several different options to choose from, it can be difficult to assess which software is the best for your business.
Two popular options are Innago and Doorloop. While both software companies offer the same basic features, there are also many differences that could make or break your experience. For this reason, understanding each company’s prices, features, and customer support is critical before making a decision.
In this article, we’ll discuss some of the top differences between Innago and Doorloop and assess which platform is the best investment for your business.
Pricing
Doorloop
Doorloop’s platform features a 3-tier pricing model. Those interested in a basic plan can purchase a “starter” package, which offers very limited features. Features like ACH payments or online listing aren’t available with the “starter” package. This option costs $49 per month.
Those interested in a few more features can purchase the “pro” or “premium” packages. These alternatives cost $79 and $109 per month, respectively.
Innago
You won’t have to worry about basic or premium plans with Innago. Innago, and all its features, is free for landlords—no hidden fees or caveats. Instead of charging landlords to use their software, Innago charges your tenants small fees for add-on services like ACH payments or credit card payments.
Innago also charges tenants a small fee for credit and criminal histories ($30) as well as eviction histories ($35). Landlords can take on these costs if they want to but are not required to pay them.
Features
Doorloop
Doorloop offers a variety of features, including those listed below (but keep in mind that you’ll have to purchase the “premium” option in order to access many):
- Online rent payments and automation
- Maintenance management
- Basic accounting, or integration with QuickBooks Online
- Leasing and tenant screening tools
- Tenant communication portal
- Listing syndication
- A mobile app
Doorloop’s features are rated a 4.4 out of 5 possible stars on Capterra.
Innago
Innago offers many of the same features as Doorloop:
- Listing syndication and marketing
- Custom rental applications and tenant screening
- Rental application builder
- Online leasing and eSignatures
- Online rent payments and automation through ACH, credit, or debit payments
- Tenant communication tools
- Automated invoices, billing, late fees, and receipts
- Maintenance management
- Financial tracking and reporting
- Rental accounting and exportable data
- A mobile app
- A dedicated support representative reachable by phone and email
Innago’s features are rated a 4.8 out of 5 possible stars on Capterra.
Customer Support
Doorloop
Doorloop offers users a 24-hour guarantee for customer support, meaning a representative will get back to you within a day. They also have dedicated account managers available to help users by email, phone, and live chat.
Innago
Innago offers similar customer support services—a dedicated account representative is assigned to you and available by email or phone at no cost. Innago representatives can also typically be reached after hours, even if not your dedicated representative. Calls and emails are typically returned within a few hours.
Innago also complements this personalized approach with a more general one by developing webinars for new users. These webinars walk new landlords through the setup process and many of the features, although one-on-one demos are always available by request.
Reviews
When it comes to reviews, both Doorloop and Innago are highly recommended. On Capterra, a popular software review site, around 95.2% of reviewers said they were likely to recommend Doorloop to another person.
However, 97.3% of reviewers were likely to recommend Innago to another person. Both scores reflect high satisfaction in both platforms, but Innago’s ratings are once again higher. This reflects that Innago users are especially happy with their choice. No other software can offer landlords access to high quality features for free.
Conclusion
When considering Innago vs Doorloop,it’s clear that both options have much to offer. However, nothing beats Innago’s superior customer service, streamlined interface, and variety of features. Paired with its free pricing, Innago is one of the most powerful ways to manage your rentals.
